We`ve grown from 18% of the profits of the top 25 companies in our industry to 23% of the profits of the top 25 companies in our industry over the last five years. Profits are up over 70%, where the industry profit is up about 35%. Pretty good.
We can believe that we know where the world should go. But unless we`re in touch with our customers, our model of the world can diverge from reality. There`s no substitute for innovation, of course, but innovation is no substitute for being in touch, eith...
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What we`ve gone through in the last several years has caused some people to question `Can we trust Microsoft?`
