Two years ago our industry was pegged to be an $80 billion industry, and about 5 percent of that, or $4 billion, outsourced. Some new data we looked at shows that this industry by the year 2,000 will go to about $120 billion, with about $23 billion being ...
Two years ago our industry was pegged to be an $80 billion industry, and about 5 percent of that, or $4 billion, outsourced, ... Some new data we looked at shows that this industry by the year 2,000 will go to about $120 billion, with about $23 billion be...
This is where the rubber hits the road. Generally it`s a 2-8 week training program these folks go through, but if you ask them and say, `Who do you work for?` they`d say `I work for AT&T.` They wouldn`t say Precision Response. We go out of our way to lose...
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When we started studying it in 1998, frankly, it worked much better than we ever anticipated.
